Terms and Conditions of the company CAROLLINUM s.r.o., with registered office at Pařížská 67/11, 110 00 Prague 1, Identification No.: 64583350, registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 41149, engaged in the business activities of jewellery and goldsmithing, manufacturing, trade and services not listed in Appendices 1 to 3 of the Trades Licensing Act

 

I. INTRODUCTORY PROVISIONS

I.1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") of the business company CAROLLINUM s.r.o., with registered office at Pařížská 67/11, 110 00 Prague 1, Identification No.: 64583350, registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 41149 (hereinafter referred to as the "Seller"), regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and a third party (hereinafter referred to as the "Buyer") through the Seller's online store, in accordance with the provisions of § 1751 (1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "New Civil Code"). The online store is operated by the Seller on a website located at www.carollinum.cz (hereinafter referred to as the "Website"), through the website interface (hereinafter referred to as the "Web Interface of the Store").

I.2. If the Buyer is a consumer—i.e., every natural person who enters into the Purchase Contract outside the scope of their business activity or outside the scope of their independent exercise of their profession—then relations not explicitly regulated by these Terms and Conditions are governed by the New Civil Code and Act No. 634/1992 Coll., on Consumer Protection. If the Buyer is not a consumer, the legal relations established by the contract beyond these Terms and Conditions are governed by the New Civil Code. A Buyer who provides their Identification Number (IČO) and/or Tax Identification Number (DIČ) when ordering will not be considered a consumer, but a taxpayer—an entrepreneur.

I.3. The contracting parties may amend, exclude, or supplement certain provisions of these Terms and Conditions only by written agreement of both parties (e.g., in the Purchase Contract), provided that the other provisions of the Terms and Conditions remain valid for the contracting parties. The contracting parties have agreed that the INCOTERMS 2020 standard commercial terms shall also apply to contractual relations made with reference to these Terms and Conditions in international trade, unless the specific Purchase Contract stipulates otherwise. The goods will be delivered to Buyers within the territory of the Czech Republic and within the territory of the member states of the European Union. If the Buyer is a VAT-liable person registered for VAT abroad for intra-Community supplies, and the goods are delivered abroad, the delivery term INCOTERMS 2020 DPU (Delivered at Place Unloaded abroad) shall apply.

I.4. The provisions of the Terms and Conditions are an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract may be concluded in the Czech language.

I.5. The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect the rights and obligations arising during the period of validity of the previous wording of the Terms and Conditions.

I.6. All contractual relations are concluded under the legal system of the Czech Republic.

 

II. USER ACCOUNT

II.1. Based on the Buyer's registration made on the Website, the Buyer can access their user interface. From their user interface, the Buyer can order goods (hereinafter referred to as the "User Account"). If the Web Interface of the Store allows it, the Buyer may also order goods without registration directly from the Web Interface of the Store.

II.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the data provided in the User Account upon any change. The data provided by the Buyer in the User Account and when ordering goods are considered correct by the Seller.

II.3. Access to the User Account is secured by a username and password. The Buyer is obliged to protect the information necessary for accessing their User Account from disclosure.

II.4. The Buyer is not entitled to allow the use of the User Account by third parties.

II.5. The Seller may cancel the User Account, especially if the Buyer does not use their User Account for more than 1 year, or if the Buyer breaches their obligations under the Purchase Contract (including the Terms and Conditions).

II.6. The Buyer acknowledges that the User Account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

 

III. CONCLUSION OF THE PURCHASE CONTRACT

III.1. All presentation of goods placed in the Web Interface of the Store is of an informative nature, and the Seller is not obliged to conclude a Purchase Contract regarding these goods. The provision of § 1732 (2) of the New Civil Code shall not apply.

III.2. Goods are offered on the Web Interface of the Store as: (i) a product in its final design, or (ii) a product with the possibility of individual modifications according to the Buyer's selection and specification, (iii) a product with the possibility of individual designation of personalisation, consisting of marking text or another motif on the goods, according to the Buyer's selection and specification.

III.3. The Web Interface of the Store contains information about the goods, including the prices and delivery times of individual goods. The prices of the goods are stated including value-added tax and all related fees. The prices of the goods remain valid for the time they are displayed in the Web Interface of the Store. This provision does not limit the Seller's ability to conclude a Purchase Contract under individually agreed conditions.

III.4. The Web Interface of the Store contains information about the prices and delivery times of individual modifications of the goods referred to in paragraph III.2. letters (ii) and (iii), as well as information about the costs associated with the packaging and delivery of the goods.

III.5. Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined with each other.

III.6. To order goods, the Buyer fills in the order form in the Web Interface of the Store. The order form contains especially information about: (i) the ordered goods (the Buyer "places" the ordered goods in the electronic shopping cart of the Web Interface of the Store), (ii) the method of payment of the purchase price of the goods, (iii) the required method of delivery of the ordered goods, and (iv) the costs associated with the delivery of the goods (hereinafter collectively referred to as the "Order").

III.7. Before sending the Order to the Seller, the Buyer is allowed to check and change the data that the Buyer has entered into the Order, also with regard to the Buyer's ability to identify and correct errors arising from data entry in the Order. The Buyer sends the Order to the Seller by clicking the "Send Order" button. The data provided in the Order are considered correct by the Seller. Immediately upon receipt of the Order, the Seller will confirm this receipt to the Buyer by electronic mail, to the Buyer's electronic mail address specified in the User Account or in the Order (hereinafter referred to as the "Buyer's Email Address").

III.8. The Seller is always entitled, depending on the nature of the Order (quantity of goods, amount of the purchase price, expected transport costs), to ask the Buyer for additional confirmation of the Order (e.g., in writing or by telephone).

III.9. The contractual relationship between the Seller and the Buyer arises upon the delivery of the acceptance of the Order (acceptance), which is sent by the Seller to the Buyer by electronic mail, to the Buyer's Email Address.

III.10. The Seller reserves the right in exceptional cases not to deliver the selected goods to the Buyer, especially if the Seller's pages displayed obviously erroneous or non-standard data by mistake, particularly regarding the selected goods, their price, or delivery date, or if the Seller's offer states that it is the last piece of the given goods, or if the goods are sold out or permanently unavailable from the supplier. In such cases, the Seller undertakes to return the financial amount paid by the Buyer based on the Purchase Contract.

III.11. The Buyer agrees to the use of remote communication means when concluding the Purchase Contract. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the Purchase Contract (costs for internet connection, costs for telephone calls) are borne by the Buyer, and these costs do not differ from the basic rate.

 

IV. PAYMENT TERMS AND PRICE OF GOODS

IV.1. The Buyer may pay the price of the goods and any costs associated with the delivery of the goods according to the Purchase Contract to the Seller in the following ways: (i) Non-cash via a payment system – payment gateway for accepting payment cards; (ii) Non-cash transfer to the Seller's bank account; (iii) In cash at the address of the Seller's establishments, whose addresses and opening hours are published on the Website.

IV.2. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price hereinafter also includes the costs associated with the delivery of the goods specified in the Order.

IV.3. The price of the goods is stated both excluding and including VAT, in CZK for Buyers from the Czech Republic, and in EUR for Buyers from abroad.

IV.4. In the case of the sale of a finished product, i.e., a product for which the Buyer did not request individual modifications referred to in paragraph III.2. letters (ii) or (iii) of these Terms and Conditions, the Seller does not require a deposit or other similar payment from the Buyer, unless explicitly stated otherwise for the product. For a product for which the Buyer requested individual modifications referred to in paragraph III.2. letters (ii) or (iii) of these Terms and Conditions, a deposit is required in the amount stated on the Web Interface. This does not affect the provision of the following paragraph of these Terms and Conditions.

IV.5. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash (and deposit) payment, the purchase price is payable within 7 days of the conclusion of the Purchase Contract.

IV.6. In the case of non-cash payment, the Buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the corresponding amount is credited to the Seller's account.

IV.7. The Seller is entitled to demand payment of the entire purchase price before the goods are dispatched to the Buyer. The provision of § 2119 (1) of the Civil Code shall not apply.

IV.8. In the event of the Buyer's default in paying the purchase price of the goods or the deposit, if required, the Seller is entitled to withdraw from the Purchase Contract.

IV.9. The Seller will issue a tax document – invoice – to the Buyer regarding payments made under the Purchase Contract. The Seller is a VAT payer. The Seller will issue the tax document – invoice – to the Buyer after the payment of the price of the goods and will send it in electronic form to the Buyer's Email Address.

IV.10. According to the Act on the Registration of Sales, the Seller is obliged to issue a receipt to the Buyer. At the same time, the Seller is obliged to register the received revenue with the tax administrator online; in the event of a technical outage, then no later than 48 hours.

 

V. DELIVERY PERIODS, METHOD OF DELIVERY, FAILURE TO TAKE OVER GOODS

V.1. The delivery period stated in the order confirmation (or Purchase Contract, pro forma invoice) sent by the Seller to the Buyer is binding. The delivery period is proportionally extended by the Buyer's delay in paying the purchase price. The delivery period is met on the day the shipment is dispatched, the day the goods are shipped from the Seller's warehouse, or the day the goods are prepared for collection by the Buyer.

V.2. Delivery periods are extended in the event of unexpected or not Seller-caused facts, such as unexpected acts of force majeure, strikes, state of emergency, travel and transport restrictions, pandemics, quarantine measures, and other obstacles that are not caused or attributable to the Seller and arose independently of his will. In all listed cases, the Seller is obliged, upon the Buyer's request, to explain the reasons for his delay and, if applicable, document the occurrence of the circumstances, and in all listed cases, the Buyer's right to claim compensation for damages or penalties caused by the delay in delivery is excluded, provided the Seller, upon the Buyer's request, documents that the delay was caused by circumstances beyond the Seller's reasonable control and arose independently of his will.

V.3. The Seller will inform the Buyer about the readiness of the goods for dispatch or collection by email to the Buyer's Email Address.

V.4. The method of delivery of the goods is determined in the Purchase Contract. Unless otherwise agreed, the transport costs are borne by the Buyer, who will always be informed of their amount by the Seller before the conclusion of the Purchase Contract. The Buyer assumes the risk of damage to the goods no later than the dispatch of the goods (handing over the goods for transport), with the exception of the situation when the goods are delivered abroad and the binding delivery term is INCOTERMS 2020 DPU. Different arrangements can be adjusted in writing in the Purchase Contract, especially by reference to the delivery parity according to INCOTERMS 2020. If the method of transport is agreed upon based on a special request of the Buyer, the Buyer bears the risk and possible additional costs associated with this method of transport.

V.5. The contracting parties have agreed that if the Buyer fails to take over the purchased goods within 14 days from the day they were asked to collect them by email by the Seller or the carrier (hereinafter referred to as "uncollected goods"), the Seller is entitled to withdraw from the Purchase Contract and sell these goods to another person. The Buyer shall then have no claims for compensation for damages, e.g., lost profit, etc. The written withdrawal must be delivered to the other contracting party, and delivery of an electronic message to the email specified in the Order and/or a data message is also considered delivery. For uncollected goods after the Seller's withdrawal from the contract, the Seller is entitled to invoice the Buyer a fee of 1% of the purchase price, but at least 1,000 CZK or 40 EUR, to cover the costs of the Seller's futile performance of obligations, storage of the goods, and handling of the goods.

V.7. Contractual penalties and fees may be offset against the received deposit and/or other payments paid by the Buyer.

 

VI. CONSUMER'S RIGHT TO WITHDRAW FROM THE PURCHASE CONTRACT

VI.1. In the event that the Purchase Contract was concluded through remote email communication, the Buyer, if they are a consumer, has the right to withdraw from the Purchase Contract within 14 days of the receipt of the goods, in accordance with § 1829 of the New Civil Code. This right can only be exercised if the person is a consumer.

VI.2. In accordance with the provision of § 1820 (f) of the New Civil Code, the Seller hereby provides instruction to consumers on the right to withdraw from the contract in accordance with Government Regulation No. 363/2013 Coll. for the case of concluding a Purchase Contract by remote means:

1. Right to Withdraw from the Contract. 1.1 You have the right to withdraw from the concluded contract without giving any reason within 14 days. 1.2 You have the right to withdraw from the contract without giving any reason within a period of 14 days from the day following the day of delivery of the goods, i.e., from the day you or a third party designated by you (other than the carrier) takes over the goods. 1.3 To exercise the right of withdrawal, you must inform the Seller, i.e., CAROLLINUM s.r.o., with registered office at Pařížská 67/11, 110 00 Prague 1, e-mail: eshop@carollinum.cz, of your withdrawal from this contract in the form of a unilateral legal act (e.g., a letter sent through a postal service provider or an email). You may use the attached model withdrawal form, but it is not mandatory. 1.4 The withdrawal period is complied with if you send the notification of the exercise of the right of withdrawal before the expiration of the relevant period.
2. Consequences of Withdrawal from the Contract. 2.1 We will return the payment only after receiving the returned goods or after you prove that you have sent the goods back, whichever occurs first. In the event that you paid the purchase price of the goods or part of it via a gift voucher or coupon, this purchase price or part of it will be returned to you again via a gift voucher or coupon issued by the Seller. 2.2 a) Taking over the goods Send the goods back or hand them over to CAROLLINUM s.r.o., with registered office at Pařížská 67/11, 110 00 Prague 1, without undue delay, no later than 14 days from the day on which the withdrawal from this contract occurred. The deadline is considered to be met if you send the goods back to us before the expiration of the 14-day period. b) Costs associated with returning the goods You will bear the direct costs associated with returning the goods. c) Liability for reduction in the value of the returned goods You are only liable for any diminished value of the goods resulting from the handling of the goods in a way other than what is necessary to become familiar with the nature and properties of the goods, including their appearance and functionality.
3. Model Withdrawal Form Notice of withdrawal from the contract
• Addressee: CAROLLINUM s.r.o. – Pařížská 67/11, 110 00, Praha 1 e-mail: eshop@carollinum.cz
• I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods (*)
• Date of conclusion of the Purchase Contract ()/Date of receipt ()
• Name and surname of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if this form is sent on paper)
• Date (*) Delete as appropriate or fill in the details.

VI.3. For a successful and smooth return of the goods, the Seller asks the Buyer—consumer to follow the procedure below: (i) Contact us with a request for withdrawal from the Purchase Contract, stating the date of conclusion of the Purchase Contract and receipt of the goods. After checking, we will ask you for a written request for withdrawal from the Purchase Contract and to send the goods back. (ii) Send the complete request together with a copy of the order by registered mail or email to our invoicing address. (iii) Send the goods themselves by registered mail and insured to our invoicing address. We are not liable for the loss or damage of the shipment during the return transport. The goods must be complete (including all documents and accessories), unused, undamaged, and packaged so that their original packaging is not damaged during transport. Do not send the returned goods back cash on delivery (such goods will not be accepted). (iv) Money will be sent in the same form as the payment was made (to the account, money order).

VI.4. If a gift was provided to the Buyer together with the goods, the donation contract between the Seller and the Buyer is concluded with a cancellation condition that if the Buyer withdraws from the Purchase Contract, the donation contract regarding such a gift ceases to be effective and the Buyer is obliged to return the undamaged provided gift to the Seller together with the goods.

VI.5. It is not possible to withdraw from the Purchase Contract if: (i) the goods are returned damaged (including original packaging), used or incomplete, and/or (ii) in accordance with the provision of § 1837 (d) of the New Civil Code, in the case where the goods were modified according to the Buyer's wishes or for their person, especially when individual modifications referred to in paragraph III.2. letters (ii) or (iii) of these Terms and Conditions were performed on the goods at the Buyer's request.

VI.6. In the event of the Buyer's withdrawal from the Purchase Contract according to this Article, the Seller will return the monetary funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the Purchase Contract, in the same manner in which the Seller received them from the Buyer. Thus, in the event that the Buyer paid the purchase price of the goods or part of it via a gift voucher or coupon, this purchase price or part of it will be returned to them again via a gift voucher or coupon issued by the Seller. The Seller is also entitled to return the performance provided by the Buyer upon the return of the goods by the Buyer or in another way, if the Buyer agrees and no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the received monetary funds to the Buyer before the Buyer returns the goods to him or proves that they have sent the goods to the Seller.

VI.7. The Seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the Buyer's claim for the return of the purchase price.

 

VII. RIGHTS FROM DEFECTIVE PERFORMANCE

VII.1. The rights and obligations of the contracting parties regarding the rights from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of § 1914 to 1925, § 2099 to 2117 and 2161 to 2174 of the New Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

VII.2. Upon receipt of the goods, the Buyer must immediately check the correctness of the delivered items, their completeness, and any visible damage caused by transport. Detected defects must be marked on the delivery note and confirmed by the carrier in the event of delivery by the carrier, otherwise, they will not be recognized. Other defects found after unpacking the goods must be immediately reported to the Seller in writing.

VII.3. The Seller provides the Buyer with a quality guarantee for the goods for a period of 24 months from the date of delivery of the goods, beyond the statutory liability for defects regulated in the New Civil Code.

VII.4. When using the goods, the Buyer is obliged to strictly adhere to the rules of use as they will be delivered to him simultaneously with the goods, and which are also permanently available on the Website (hereinafter referred to as the "Rules"). The Seller bears no responsibility for the Buyer's actions when using the goods in violation of the Rules.

VII.5. The Buyer's claims arising from defects in the goods stem from the relevant provisions of the Civil Code of the Czech Republic.

VII.6. The Seller's liability for defects does not arise, and it is not a defect covered by the quality guarantee, in the event that: (a) the goods were demonstrably used in violation of the Rules; and/or (b) were used inappropriately given their utility properties or in violation of the purpose for which they are intended; and/or (c) were subsequently arbitrarily modified, changed, or combined with other items not supplied by the Seller. The Buyer acknowledges that minor discrepancies in dimensions and color shades compared to the display of the goods on the Seller's Website cannot be considered a reason for asserting claims for defects in the goods. Liability for defects and the quality guarantee also do not apply to wear and tear of the goods caused by their normal use.

VII.7. In accordance with the provision of § 1820 (1) (j) of the New Civil Code, the Buyer is entitled to address their potential complaint, which was not resolved to their satisfaction by the Seller, to the competent Czech court or the Czech Trade Inspection Authority, or to the locally competent trade licensing office according to the Seller's registered office.

VII.8. The provisions stated in this article of the Terms and Conditions shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear that the goods had when taken over by the Buyer, or if it results from the nature of the goods.

VII.9. The Buyer asserts the rights from defective performance at the Seller's establishment address, or at the Seller's registered office.

VII.10. Other rights and obligations of the parties related to the Seller's liability for defects may be regulated by the Seller's Complaint Procedure.

VII.11. In accordance with the legal regulation, the Seller is the obligor of the defective performance. Therefore, rights from a defect in the purchased item are primarily asserted with the Seller. It is irrelevant whether the Buyer asserts their right from defective performance directly at the establishment where they purchased the item, or at another establishment or at the Seller's registered office. The Seller's obligation to accept the claimed item follows not only from the wording of this provision (§ 2172 of the New Civil Code), but also from § 13 and § 19 (1) of the Consumer Protection Act. “§ 2172 – with the exception of cases where another person is designated to perform the repair, the Seller is obliged to accept the complaint in any establishment where the acceptance of the complaint is possible with regard to the assortment of sold products or provided services, or at his registered office. A worker authorized to handle complaints must be present at the establishment throughout the operating hours. The Seller is obliged to issue a written confirmation to the consumer upon asserting the complaint, in which he shall state the date when the consumer asserted the complaint, what its content is, what method of handling the complaint the consumer requires, and the consumer's contact details for the purpose of providing information about the handling of the complaint. This obligation also applies to other persons designated to perform the repair. The complaint, including the removal of the defect, must be handled and the consumer must be informed about it no later than 30 days from the date of assertion of the complaint, unless the Seller and the consumer agree on a longer period. If the subject of the obligation is the provision of digital content, including digital content supplied on a tangible medium, or a digital content service, the complaint must be handled within a reasonable time taking into account the nature of the digital content or digital content service and the purpose for which the consumer requested it. After the fruitless expiration of the deadline (30 days), the consumer may withdraw from the contract or demand a reasonable discount. The Seller is obliged to issue a confirmation to the consumer of the date and method of handling the complaint, including a confirmation of the repair performed and its duration, or a written justification for the rejection of the complaint. This obligation also applies to other persons designated to perform the repair.

 

VIII. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

VIII.1. The Buyer acquires ownership of the goods by paying the entire purchase price of the goods.

VIII.2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of § 1826 (1) (e) of the New Civil Code.

VIII.3. The Seller handles consumer complaints through the electronic address eshop@carollinum.cz. The Seller will send information about the handling of the Buyer's complaint to the Buyer's Email Address.

VIII.4. The Czech Trade Inspection Authority, with registered office at Štěpánská 567/15, 120 00 Prague 2, Identification No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from the Purchase Contract. The platform for online dispute resolution located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer arising from the Purchase Contract.

VIII.5. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

VIII.6. The Seller is entitled to sell goods on the basis of a trade license. Trade inspection is performed within its competence by the relevant trade licensing office. The supervision of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority performs supervision, inter alia, over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended, to a defined extent.

VIII.7. The Buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 (2) of the New Civil Code. The Buyer may be served at their Email Address.

IX. PERSONAL DATA

IX.1. In connection with the conclusion of the Purchase Contract, you provide us with your personal data, which the Seller, as the controller, processes, namely to the extent of name, surname, address, email address, mobile phone and/or fixed line numbers, payment details, and purchased goods.

IX.2. We process your personal data (i) for the fulfillment of the Purchase Contract and in connection with negotiations before the conclusion of the contract, (ii) for the fulfillment of a legal obligation, i.e., especially in relation to obligations concerning the Seller's statutory liability or the provided guarantee, and (iii) for the purposes of the Seller's legitimate interests as the controller, which also include processing for the purposes of direct marketing (both via post, electronic mail, or telephone) and performing market research.

IX.3. In connection with the processing of personal data, you have the right, as the data subject, to object to processing for direct marketing purposes at any time free of charge. If you do so, personal data will no longer be processed for these purposes.

IX.4. For the above-mentioned purposes, the Seller may process the Buyer's personal data and transfer it to processors who process personal data or conduct market research for them. Information about the processors who process the given personal data or conduct market research for the Seller can be obtained at the Seller's address.

IX.5. The Seller stores personal data for the time necessary for the purpose of fulfilling the contract and further for a period of 5 years from the termination of the legal relationship between the Seller and the Buyer.

IX.6. In connection with the processing of your personal data, you have the following rights, in particular: (i) the right of access to the personal data concerning you. This right primarily consists of obtaining confirmation that we are processing personal data about you and further the right to certain information, such as the purpose of processing, the categories of personal data concerned, the planned duration of their processing, etc., and further the right to a copy of the personal data we hold about you, including their sources, purposes and methods of processing, and the entities with whom we share your data; (ii) the right to rectification, respectively completion, of personal data; (iii) the right to erasure of personal data; (iv) the right to restriction of personal data processing; (v) the right to data portability of personal data.

IX.7. If you believe that the controller is processing personal data in violation of applicable regulations, you have the right to object to the processing and also the right to lodge a complaint with the Office for Personal Data Protection.

 

X. FINAL PROVISIONS

X.1. If the relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded.

X.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the provision whose meaning most closely approximates the invalid provision shall apply in place of the invalid provisions. The validity or effectiveness of one provision does not affect the validity of the other provisions.

X.3. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

X.4. By concluding the Purchase Contract, the Buyer confirms that they have read the content of these Terms and Conditions, agree with them, and accept them.

X.5. Seller's Contact Details:

Delivery address: CAROLLINUM, Pařížská 67/11, 110 00 Praha 1

Email address: eshop@carollinum.cz

Telephone contact: + 420 606 611 026

In Prague, on March 1, 2025